CVTC Home Counseling / Support Services Employment Help Desk Resources S I S Safety Information Student Life Student Government Student Clubs Student E-Mail Online Auction	CVTC Student E-mail FAQ How do I get a student e-mail account at CVTC? How do I find out what is my student e-mail account? What is the login procedure for my student e-mail account? How can I learn how to use my CVTC student e-mail account? Does CVTC provide internet accounts too? What is the recommended browser for my student e-mail account? What are the minimum hardware requirements to use student e-mail accounts at home? Where can I access my student e-mail account at CVTC? How long will my student e-mail account be active? Are the CVTC student e-mail accounts protected from virus-infected e-mail and junk e-mail? I deleted an important e-mail message, does CVTC have a backup system for student e-mail? How much space on the server do I have available for my student e-mail account? How will I know if I am running out of space on the server? Is there a limit to the size of an individual e-mail message I can send? How can I find out what my instructor's e-mail address is? Can I forward my CVTC e-mail account to my personal e-mail account? Are there any restrictions on using my CVTC student e-mail account? Who do I contact if my student e-mail account is not working properly? How do I change my password for my e-mail account? Who do I contact if I forgot my password? Who do I contact if I have received an inappropriate (offensive or threatening) e-mail message from a CVTC student? What happens to my e-mail account if I change my name after I have registered? Is there a way that I can automatically send a copy of my email message to a folder in my student email account? How do I get a student e-mail account at CVTC? All students who take credit classes at CVTC are automatically provided an e-mail account after they have registered. Student email accounts will be setup within 48 hours after a student registers. How do I find out what is my student e-mail account? To find out what your student e-mail address is, login to the CVTC SIS (Student/Staff Information System) at http://www.cvtc.edu/Sis/index.htm. Click on the Personal Information icon. Click on the View E-mail Address icon. Your new student e-mail account is the Preferred E-mail Address. Your student e-mail address will include the first character of your first name and the next 7 characters of your last name. If you have a common last name like Smith, a number will be included as part of your e-mail address. Example = jsmith01@student.cvtc.edu What is the login procedure for my student e-mail account? After getting your e-mail address from the SIS system, login to the CVTC Student e-mail login screen at http://student.cvtc.edu. Enter your user name and password. Your user name will be the first half of your e-mail address without the @student.cvtc.edu Example = jsmith01 Your password is your student ID number without the @ sign. Example = 00122333 Return to the top How can I learn how to use my CVTC student e-mail account? You can learn how to use the CVTC student e-mail account by going to the tutorial at http://www.cvtc.edu/StudentLife/email/Contents.htm There is also a help file available to you after you have logged into your student e-mail account. The Help file button is located next to the Options button on the toolbar. Does CVTC provide internet accounts too? No, internet accounts must be obtained through a national or a local Internet Service Provider (ISP) such as MSN and AOL, or CVOL and Charter Communications. What is the recommended browser for my student e-mail account? Internet Explorer (IE) 5.0 and higher is the recommended browser for CVTC student e-mail accounts. What are the minimum hardware requirements to use student e-mail accounts at home? Student e-mail runs on a Macintosh or a PC. You will need a minimum of 64MB RAM, 100 MB of free space on your hard drive, a current IE browser, a 56Kbs modem and an Internet connection from a reliable Internet Service Provider (ISP). Where can I access my student e-mail account at CVTC? You may use any computer in one of the labs, the library, or in Room M114 (Eau Claire - Clairemont Campus) to access your student e-mail account as well as at home if you have an Internet Service Provider account. Return to the top How long will my student e-mail account be active? Your student e-mail account will remain active for 1 semester after you have completed taking credit courses. Are the CVTC student e-mail accounts protected from virus-infected e-mail and junk e-mail? An e-mail filtering service has been enabled for CVTC student e-mail accounts. This service prevents virus-infected e-mail and junk e-mail from reaching an in-box. At the current time this service is available for students taking a minimum of eight (8) credits and for all students taking Internet courses. An on-line personal Message Center is created for each student where any suspicious e-mail can be reviewed. Each student receives an initial activation notice which includes instructions on accessing his/her personal Message Center. Students are encouraged to log in to the Message Center as soon as possible to review any possible legitimate messages and prevent the senders from being quarantined or "black-listed" in the future. (Initially, students might see some legitimate e-mail quarantined until the filtering service "learns" their preferences and approved senders.) An E-Mail Filtering Service User Guide, containing general filtering service information, is provided. Additional general information on e-mail viruses can be found at: http://antivirus.about.com/library/ble-mail.htm?PM=ss12_antivirus. I deleted an important e-mail message, does CVTC have a backup system for student e-mail? CVTC does have a backup system for the student e-mail server but we cannot recover individual e-mail messages if you have deleted a message from your account. Be sure to save any important e-mail messages to your hard drive or do a print-out for a hard copy. How much space on the server do I have available for my student e-mail account? Every student is allocated 10 megabytes of disk space on the server for their e-mail account. How will I know if I am running out of space on the server? When users are within 10% of their mailbox quota, they will receive a system message notifying them that their mailbox is almost full. The message will advise you to delete some messages and warns you that once the mailbox is full, all inbound messages will be returned to the sender. Return to the top Is there a limit to the size of an individual e-mail message I can send? Yes, an e-mail message is limited to a maximum of 2 megabytes. If you need to send a file larger than 2 megabytes, you would need to compress it using a utility like WINZIP. How can I find out what my instructor's e-mail address is? You can easily find out what your instructor's e-mail address by using the staff directory on our public website at http://www.cvtc.edu/Welcome/Index.htm Can I forward my CVTC e-mail account to my personal e-mail account? Yes, see the Mailbox Management webpage of the tutorial for information at http://www.cvtc.edu/StudentLife/email/Page10.htm on how to forward your e-mail messages to your personal e-mail account Are there any restrictions on using my CVTC student e-mail account? All users of the CVTC student e-mail system must adhere to the CVTC Internet/E-mail Acceptable Use Policy at http://www.cvtc.edu/StudentLife/email/Policy.htm Who do I contact if my student e-mail account is not working properly? You may contact the CVTC Help Desk at 830-5555 or by the Help Desk Request Form. Return to the top How do I change my password for my e-mail account? If you want to, you can easily change your own password in your student e-mail account. Just click on the Options icon in your e-mail account and select Set The User's Password. Be sure to make it something that you can remember. Who do I contact if I forgot my password? You can go to the Password Reset Page and reset your own password. If you need further assistance you may contact the CVTC Help Desk at 830-5555 or by the Help Desk Request Form Who do I contact if I have received an inappropriate (offensive or threatening) e-mail message from a CVTC student? If you have received an inappropriate e-mail message from a CVTC student, please contact Larry Doyle at ldoyle@cvtc.edu. What happens to my e-mail account if I change my name after I have registered? Nothing will happen to your e-mail account. Your name will be changed in the SIS (Student/Staff Information System) but your student e-mail address will not be changed until the end of the Fall and Spring semester. Make sure that you save any important e-mail messages by end of the semester because your old e-mail account with your previous name will be deleted and a new e-mail account with your changed name will be established. Is there a way that I can automatically send a copy of my email message to a folder in my student email account? Yes, there is a way to automatically send a copy of your email messages to a folder by using Rules. Just do the following steps after you login to your student email account: 1. Click on Add Folder. 2. Enter Sent Email as a folder name and click the OK button. 3. Click on the Options button. 4. Click on Rules. 5. Under Create A New Rule, click on Move To. 6. Next to If - select From 7. Next to Contains - enter your full email address, ( i.e., jsmith@student.cvtc.edu) 8. Next to Move To - select Sent Email 9. Click on the Save button. That's it. Every time you send an email message, it will automatically save a copy of that message in your Sent Email folder. Be sure to delete old messages on a regular basis as your email account could fill up rapidly with all of your saved messages. Return to the top
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