Customer Service Representative
(TC-106-6)
Technical Certificate
Requires Adobe Acrobat Reader
Certificate Description
Students will receive the foundation to exceed customer expectations as a Customer Service Representative. They will develop effective communication skills to maintain relationships with internal and external customers. They will develop techniques to provide superior customer service using the telephone, computer, and the Web in a global and diversified economy.
Required Courses
(Click on course title for description)
with course descriptions