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My CVTC FAQ
How do I get a student My CVTC account at CVTC? All students who take credit, Internet, or Basic Skills classes at CVTC are automatically provided a My CVTC account after they have registered. Student e-mail accounts are set up within forty-eight (48) hours of registration. Return to the top How do I get a student e-mail account at CVTC? E-mail is built into the My CVTC web portal. Once you have a My CVTC account, you have student e-mail. Return to the top How do I find my My CVTC user name, password, and e-mail address? View documentation on getting your username and setting a password.
Return to the topWhat if I forget my password? View documentation on resetting your password.
Return to the topHow do I set up a SIS security question?
How do I change my password for my My CVTC account? If you want to, you can easily change your own My CVTC password by clicking on the "Change My Password" link in the upper left-hand corner of the My CVTC homepage. Return to the top Where can I access My CVTC?
What browser should I use to access My CVTC? Although many browsers will work well, the best browsers to use for My CVTC are Internet Explorer 5.01, 5.1, 5.5, 6.0 and Netscape 4.51, 4.78. The browser must support 128-bit encryption to successfully connect to My CVTC. Also, your browser security settings must allow enabled cookies and allow Java applets to run. If any of these settings are not as described, you will encounter errors and possibly not even be able to access My CVTC at all. Return to the top Will my Internet Service Provider (ISP) allow me to access My CVTC? You should have no difficulty accessing My CVTC through your home Internet Service Provider. In a few cases, such as with AOL, you may need to minimize your ISP homepage (browser) and then use Internet Explorer or Netscape to access My CVTC. Return to the top Why can't I connect to My CVTC using HiSpeed NETZERO as my Internet Service Provider (ISP)? NETZERO High Speed users may not be able to connect to My CVTC due to the way in which NETZERO attempts to speed up your connection. If you experience this problem you will see a message similar to the one below when attempting to login to My CVTC.  How can I fix this? The resolution is simple and is listed in the steps below.
 My CVTC (http://mycvtc.cvtc.edu) will now be excluded from high speed access and allow you to properly connect. Return to the top Why do I get session time-outs when I try to access My CVTC with Juno? Juno has a pop-up blocker and speed-up feature that is incompatible with My CVTC. The solution is to add the My CVTC site to an exclusion list.
I have a pop-up blocker on my computer. Will I have a problem accessing My CVTC? Pop-up windows must be allowed for the My CVTC website. If your current browser suppresses pop-up windows, refer to the application's documentation on how to add the My CVTC site to its exception list. This will also need to be configured if you are using a third party pop-up blocker. Some pop-up blockers will display the following message at the bottom of the browser window, 'Pop-ups were blocked on this page. Press the "Ctrl" key when clicking to allow pop-ups.' In this case, simply click on the Ctrl key while clicking on a link to suppress the pop-up blocker and view the page. Return to the top How do I print part of a My CVTC web page? Highlight the portion of the web page you would like to print and right click on the highlighted area. Select "Print" from the pop-up menu. When the Print dialog box displays, press the "Selection" button under "Page Range." Click the print button. Return to the top Who do I contact if I need additional assistance? Contact the College Information Technology Help Desk at 715-830-5555 or toll free at 1-877-241-1823. Return to the top Is My CVTC secure? My CVTC has been implemented with a number of security features, including both authentication and encryption. To gain access to areas such as e-mail or SIS, password authentication is required. Where information is sensitive, such as passwords or other sensitive information, encryption is used for the information transfer. Return to the top When using My CVTC, I get a blank screen. What do I do? In most cases this is caused by using the "back" button on the top of the screen. To return to your My CVTC homepage, click on the "My CVTC" button near the top of the screen. Return to the top Can I determine the kind of news headlines I see? Or what stock quotes are shown? What else can I modify? You can determine many of the items that are displayed on the "My Headlines" page. To start, the first area you can modify is what elements are contained in the page. At the top of the window you will see a selection "Change Options: Content/Layout." When you click this link, you can then select the categories you want to be included and those to exclude. After you have made your changes here, click the "Save Changes" button below. Once you have the categories selected and showing, they will appear in the browser window below. The title bar of the category also has an "Edit" button on the right. To make changes to the specific category, click the "Edit" button on the title bar of that category. Each category has a number of things you can modify, include, or exclude. Once you have made your selections, click the "Save Changes" button below. Return to the top |
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Phone: (715) 833-6200 | Toll-free: 1-800-547-CVTC | Fax: (715) 833-6470