Thursday, November 2, 2017

CVTC Car Care Clinic a Customer Relations Lesson for Students

Service learning project a benefit for public and students too

Article Photo - CVTC Car Care Clinic a Customer Relations Lesson for Students

CVTC Auto Club members perform a free auto inspection for a customer at the club’s Car Care Clinic Oct. 28. From left are Elysia Lunderville of Menomonie, Logan Horstman of Boyceville, Steven Lowe of Eau Claire, and club president Scott Adams of Eau Claire.

A steady stream of customers pulled inside the Automotive Technician program lab at Chippewa Valley Technical College on Saturday, Oct. 28 for a free automotive check-up by students in the CVTC Auto Club. The check of fluids, belts, hoses and tires was pretty simple work for the students, who had already explored significant mechanical problems in their classes. But the experience was teaching them one of the most important skills an auto mechanic needs.

“It teaches us very good customer relations,” said Scott Adams of Eau Claire, the president of the club. “We have to be sure while training as mechanics that we learn how to tell customers how we diagnose. It’s definitely a good lesson in people skills.”

Students like Elysia Lunderville of Menomonie understand the importance of people skills. The second-year student has an unusual, entrepreneurial career goal in mind. “I eventually want to have my own shop, but I have a background in restaurants, too. I want to combine a garage attached to a restaurant,” Lunderville said. “You have to keep the customers happy, especially if you want them to come back to you.”

Dave Holmes of Elk Mound wants to keep customers happy in two aspects of automotive repair. He already graduated from CVTC’s Auto Collision Repair & Refinishing program, and is now in the first year of the Automotive Technician program.

“I wanted to open my horizons and broaden my abilities,” Holmes said. “I’ll be able to work in a shop that does mechanical and auto body work.”

Logan Horstman, a 2014 graduate of Boyceville High School, is in his first year of the program as well. “I’ve been around cars ever since I was a kid, going to car shows with my dad and working on cars with him,” Horstman said. “It was time for me to do this on my own.”

Adams hopes that while the students were learning customer relations, members of the public were learning about the CVTC program. “October is car care month, and we wanted to give people some idea of what we do here, and let them know about the program,” he said.