Certificate Requirements

Certificate Requirements

Customer Sales & Service

Certificate 61-104-4

www.cvtc.edu
1-800-547-2882

Effective: August 2025

First Semester

Course # Course Title Credits Prerequisites/Comments
102-112 Principles of Management 3   This course explores the four key managerial functions: planning, organizing, leading, and controlling. Learners gain personal insights through assessments and feedback, while learning to apply theoretical concepts to their potential managerial practices. The course emphasizes global applicability, preparing learners for diverse leadership roles.
Course #: 102-112
Title: Principles of Management
Credits: 3
Prerequisites/Comments:   This course explores the four key managerial functions: planning, organizing, leading, and controlling. Learners gain personal insights through assessments and feedback, while learning to apply theoretical concepts to their potential managerial practices. The course emphasizes global applicability, preparing learners for diverse leadership roles.
104-102 Marketing Principles 3   Marketing of products and services. Concentrates on product, price, place, promotion, market segmentation, target marketing, pricing, market research, physical distribution and distribution channels.
Course #: 104-102
Title: Marketing Principles
Credits: 3
Prerequisites/Comments:   Marketing of products and services. Concentrates on product, price, place, promotion, market segmentation, target marketing, pricing, market research, physical distribution and distribution channels.
104-110 Customer Relationship Mgmt 3 Fall only Explore customer service relationship management, a customer-centric business process used to organize, automate, and synchronize advertising, marketing, sales, support, and service functions across an organization. Develop skills to effectively implement a CRM strategy to build brand equity, maximize customer lifetime value and drive profitable revenue growth.
Course #: 104-110
Title: Customer Relationship Mgmt
Credits: 3
Prerequisites/Comments: Fall only Explore customer service relationship management, a customer-centric business process used to organize, automate, and synchronize advertising, marketing, sales, support, and service functions across an organization. Develop skills to effectively implement a CRM strategy to build brand equity, maximize customer lifetime value and drive profitable revenue growth.
104-140 Professional Sales 3 Fall only Apply Business to Business sales process using the SPIN (situation, problem, implication, and need payoff) method to large account sales, role play in a non-retailing, distribution channel environment.
Course #: 104-140
Title: Professional Sales
Credits: 3
Prerequisites/Comments: Fall only Apply Business to Business sales process using the SPIN (situation, problem, implication, and need payoff) method to large account sales, role play in a non-retailing, distribution channel environment.
106-204 Foundations of Bus Writing 3   This course develops learners into proficient communicators by building comprehensive skills in proofreading, grammar, and formatting. Learners apply these skills to analyze business documents, identifying and editing errors in grammar and word usage. By integrating AI-driven proofreading and editing tools, learners enhance their ability to critique and compose professional documents with accuracy and clarity.
Course #: 106-204
Title: Foundations of Bus Writing
Credits: 3
Prerequisites/Comments:   This course develops learners into proficient communicators by building comprehensive skills in proofreading, grammar, and formatting. Learners apply these skills to analyze business documents, identifying and editing errors in grammar and word usage. By integrating AI-driven proofreading and editing tools, learners enhance their ability to critique and compose professional documents with accuracy and clarity.
  Total Credits: 15  
Total Credits: 15

Course Title

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Course Description

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Minimum Program Credits Required: 15

2.0 Minimum Program Cumulative GPA Required for Graduation
If a student does not enroll in any courses at CVTC for two or more consecutive semesters, the student will be required to reapply with Admissions. Students must abide by any changes in admission requirements and degree requirements.

Updated: 10/4/2024 10:26 a.m.  |  Printed: 7/22/2025 9:30 p.m.

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