Program Requirements

First Semester

Course #Course TitleCreditsPrerequisites/Comments

101-105Accounting, Intro to3This is an introductory course designed to introduce the learner to the basic accounting language and concepts of business entities. Skills such as, analyzing business transactions, applying fundamental accounting concepts, identifying accounting control procedures, and evaluating financial statements will be developed. This course is intended for the non-accounting major.

103-102Microsoft Office Suite2The goal of this course is to provide an introduction to Microsoft Office Suite and how it is used in academic, personal, and business environments. The students will become familiar with the Office user interface and use it as they work with Word, PowerPoint, Excel, and Outlook. Navigate the Office interface by using tabs, ribbons, and groups.

106-113Customer Service Foundations1Fall only, Weeks 1-4In this course, you will explain customer service, assess factors that impact customer service, and examine components of the customer service environment. This course is the first in a series of three courses that provides you with an opportunity to develop customer service skills.

106-114Customer Communic Techniques1Fall only, Weeks 5-8This course is the second in a series that provides you with the opportunity to develop customer service skills. In this course you will examine the relationship that exists between communication skills and quality customer service.

106-115Customer Care Strategies1Fall only, Weeks 9-12This course is the third and final course in a series that provides you with the opportunity to develop valuable customer service skills. In this course you will gain strategies for working with a diverse customer base, challenging customers, and service recovery.

106-152Job Search-Bus Support Prof 11Fall only, Weeks 9-12This course is the first in a series that explores a broad range of job search techniques including exploring various business support professional careers, researching opportunities, compiling appropriate information for job applications, creating cover letters and resumes, and preparing for interviews. This course promotes overall understanding of the job search process.

106-172Microsoft Outlook1Fall only, Weeks 13-16In this course students will utilize Microsoft Outlook to communicate by email, schedule appointments, and manage contact lists, tasks, and notes. Students will apply software features to the successful completion of business-related projects and scenarios.

106-201Innovative Customer Service3Fall only | 106-203 or concurrentThis course enhances customer service skills by analyzing the customer service environment, evaluating communication techniques, and developing strategies for handling diverse and challenging customers. Learners incorporate AI tools to optimize customer interactions, explore AI-driven service recovery techniques, and apply advanced communication skills. Through these integrations, learners are prepared to deliver high-quality customer service in diverse professional settings.

106-202Intro to the Smart Office3Fall only | 106-203 or concurrentThis course covers job search techniques, including researching business support careers, preparing application materials, and interview skills. Learners enhance office communication, scheduling, and task management using Microsoft Outlook. Essential skills like phone communication, mail processing, records management, and basic bookkeeping are developed. Additionally, AI tools are integrated to optimize job searches and office efficiency, equipping learners with practical skills to excel in business support roles.

106-203AI Foundations for Business3Fall onlyThis course introduces learners to the fundamentals of Artificial Intelligence (AI) in a business support environment. Core concepts include machine learning, natural language processing, and data analytics. Learners will examine the ethical considerations surrounding AI, including bias, privacy, and transparency, while learning to apply AI responsibly in an office environment. The course also covers the language and terminology of AI, equipping students with the foundational knowledge to navigate and communicate effectively.

106-150Office Procedures 11Fall only, Weeks 13-16This course is the first in a series that provides students with the opportunity to develop the general office skills used by business support professionals. Students will develop phone skills, learn how to process mail, handle records, and perform basic bookkeeping tasks.

509-130Medical Office Procedures2Fall only, Weeks 9-16 | Program studentIntroduces students to medical office receptionist duties, including patient registration, telephone techniques, scheduling appointments, and maintaining the medical record. Students learn about basic medical office finances, including collecting payments, posting charges and payments, and performing banking duties. Students apply knowledge learned by utilizing electronic health record software and practice management software to perform receptionist duties. Infection control principles and federal and state regulations impacting the medical office, including HIPAA and HITECH will be stressed.

106-162Legal Terminology3Fall onlyEmphasis is placed on developing an understanding of legal terminology through the study of law itself and on using legal terminology in many different ways. Legal terminology covers general law terms as well as specialized legal terminology. A sound knowledge of terminology is the key foundation for anyone considering a career in the legal or business world.

501-101Medical Terminology3This course focuses on the component parts of medical terms: prefixes, suffixes, and word roots. Students practice formation, analysis, and reconstruction of terms. Emphasis on spelling, definition, and pronunciation. Introduction to operative, diagnostic, therapeutic, and symptomatic terminology of all body systems, as well as systemic and surgical terminology.

809-198Intro to Psychology3This introductory course in psychology is a survey of the multiple aspects of human behavior. It involves a survey of the theoretical foundations of human functioning in such areas as learning, motivation, emotions, personality, deviance and pathology, physiological factors, and social influences. Additional topics include research methods, biological and environmental impacts, development, sensation and perception, consciousness, intelligence and stress. This course directs the student to an insightful understanding of the complexities of human relationships in personal, social, and vocational settings.

809-199Psychology of Human Relations3Students will become acquainted with the basic theories and concepts of psychology and human behavior, enabling them to be more effective in their work and personal lives. A better understanding of human relations will help the individual adjust and grow in a complex society.

TOTAL CREDITS:26 - 27 

Second Semester

Course #Course TitleCreditsPrerequisites/Comments

101-149Intro to QuickBooks2This is a computerized accounting course where the student is expected to have a basic understanding of the accounting fundamentals to be applied to the QuickBooks bookkeeping system. The learner will post transactions within the system including receipting for cash sales and sales on account as well as purchasing on account and with cash. The learner will also perform the bank reconciliations and financial statement preparation with the QuickBooks system.

102-109Business Analytics3103-170 or 103-102Students will utilize common business software to analyze datasets present in typical business management situations, translate the analysis into business recommendations that will improve business performance, and effectively create and present analysis recommendations to decision-makers.

106-122Document Processing1Weeks 1-4, Spring only | 103-102This course provides students with opportunities to learn how to use advanced word processing applications. Students will use advanced word-processing features to create forms, templates, long documents, merged documents, and tables.

106-128Found in Business Writing1Weeks 5-8This course practices business writing. The emphasis is on modern structure, style, vocabulary, grammar, and logical organizational patterns.

106-129Traditional Business Writing1Weeks 9-12 | 106-128 or concurrentThis course applies principles of ethical and effective communication along with planning, organizing, composing, and revising business letters, memos, and written documents for a variety of business situations.

106-130Managerial Bus Writing1Weeks 13-16 | 106-129 or concurrentThis course expands ethical and effective communication to deliver professional-level communications including comprehensive reports, business proposals, data packets, employment communication, and written documents for C-Suite leadership.

106-135Bus Support Prof. Internship 11Spring only | 106-201 and 106-202 and 106-203 or concurrentStudents will work closely with business professionals to develop career skills. The process will encourage professionalism and provide an opportunity for development of positive work habits. This supervised internship allows students to experience a job situation related to the diploma degree program and business support careers such as receptionist and office assistant.

106-139Business Presentations1Weeks 1-4, Spring only | 103-102This course provides students with an opportunity to learn and apply the skills needed to design and deliver professional business presentations.

106-160Office Procedures 21Weeks 5-8, Spring onlyThis course is the second in a series that provides students with the opportunity to develop the general office skills used by business support professionals. Students will develop skills related to financial reports and procedures, office inventory, and research.

106-204Foundations of Bus Writing3This course develops learners into proficient communicators by building comprehensive skills in proofreading, grammar, and formatting. Learners apply these skills to analyze business documents, identifying and editing errors in grammar and word usage. By integrating AI-driven proofreading and editing tools, learners enhance their ability to critique and compose professional documents with accuracy and clarity.

106-205Adv Software Applications3Spring only | 106-203This course ingrates AI to equip learners with advanced skills in document processing, business presentations, and database management. Learners create forms, templates, and long documents, design professional presentations, and manage data efficiently. AI is used to optimize document creation, analyze presentations, and enhance data management. Through hands-on projects, learners gain the expertise needed to address professional challenges with precision and efficiency.

809-103Think Critically & Creatively3This course provides instruction in the vital, realistic, and practical methods of thinking which are in high demand in all occupations of substance today. Decision making, problem solving, detailed analysis of ideas, troubleshooting, argumentation, persuasion, creativity, setting goals and objectives, and more are considered in depth as the student applies specific thinking strategies and tools to situations in a wide variety of workplace, personal, academic, and cultural situations. Classroom instruction is demonstration, discussion, project and teamwork based. Assignments range from the short and simple to the detailed and complex. Reality and practicality are the focuses all through the course. These skills are in high demand by employers. Having this course in your background can significantly enhance your appeal as an employee. It certainly will make you a more adept and confident person.

809-196Intro to Sociology3This course introduces students to the basic concepts of sociology, including culture, race, socialization, gender, group behavior, deviance, social stratification, and social change. Students will use the sociological perspective to analyze major social institutions, multiculturalism, and social issues affecting our selves and society. Students will participate in a variety of experiences to strengthen and demonstrate these perspectives and skills. Critical thinking skills are emphasized, and learning activities include applying sociological theory to current issues in society. The focus is on how social factors and forces influence beliefs and behaviors, both in our personal lives and at work.

106-182Legal Computing2Spring onlyIn this course learners will develop skills using various computer applications required in a law office. Some of the skills learners will develop will be in timekeeping and billing, case management, docket control, electronic discovery, litigation support, and computer-assisted legal research.

530-103Medical Insurance & Billing2Spring onlyThe focus of this course is medical insurance billing and claims processing. Requirements for processing claims from an insurance company perspective and the medical facility perspective are addressed. Specific insurance types include managed care organizations. Medicare, Medical Assistance, and commercial payers. An overview of CPT and ICD coding systems is provided. Fraud and abuse initiatives and compliance requirements are reviewed.

TOTAL CREDITS:26 

Third Semester

Course #Course TitleCreditsPrerequisites/Comments

Elective3

102-188Project Management3The learner applies the skills and tools necessary to design, implement, and evaluate formal projects. Each learner will demonstrate the application of the role of project management by developing a project proposal, using relevant software, working with project teams, sequencing tasks, charting progress, dealing with variations, budgets and resources, implementing a project, and assessing the outcome.

106-107Publications1Weeks 1-4, Fall only | 103-102This course introduces design principles related to layout, graphics, and fonts. These principles will be applied in the development of effective print and digital business publications.

106-111Admin Prof Professional Dev1Weeks 13-16, Fall onlyThis course will provide students the opportunity to examine professionalism, business etiquette, and workplace issues.

106-116Database1Weeks 5-8, Fall only | 103-102This course incorporates database skills including how to plan, create, and manage data. Students will apply software features to the successful completion of business-related projects and scenarios.

106-167Office Procedures 31Weeks 9-12, Fall onlyThis course is the third and final course in a series that provides students with the opportunity to develop the general office skills used by business support professionals. Students will develop skills related to budgeting, arranging travel, preparing meeting minutes, and practicing community relations.

106-169Applied Software1Weeks 13-16, Fall only | or 102-109 and (106-107 and 106-116 and 106-122 and 106-172 and 106-139 or concurrent)Students in this course will build on existing software skills to develop the expertise business support professionals use to perform various office tasks. Students will use software to complete business-related projects and scenarios.

106-178Adobe Tools1Weeks 9-12, Fall onlyThis course will provide students the opportunity to create, edit, review, and protect PDF files using Adobe Acrobat.

106-179Photo Editing1Weeks 5-8, Fall onlyIn this course students will learn basic photo editing techniques.

106-206Digital Creativity: Pub & Tool3Fall only | 106-203This course introduces essential design principles related to layout, graphics, and fonts, focusing on creating effective print and digital business publications. Learners gain hands-on experience using Adobe Acrobat to create, edit, review, and protect PDF files. The course also covers basic photo editing techniques and explores AI tools to enhance design efficiency and automate tasks, equipping learners with a comprehensive skill set for producing professional, AI-assisted publications.

106-207Applied Business Software3Fall only | 106-205This course builds on learners' existing software skills to develop the expertise needed by business support professionals for performing various office tasks. Learners apply software to complete business-related projects and scenarios, explore Google tools and their business applications, and incorporate AI to streamline processes and enhance productivity in office environments.

801-136English Composition 13This course is designed for learners to develop knowledge and skills in all aspects of the writing process. Planning, organizing, writing, editing, and revising are applied through a variety of activities. Students will analyze audience and purpose, use elements of research and format documents using standard guidelines. Individuals will develop critical reading skills through analysis of various written documents.

809-198Intro to Psychology3This introductory course in psychology is a survey of the multiple aspects of human behavior. It involves a survey of the theoretical foundations of human functioning in such areas as learning, motivation, emotions, personality, deviance and pathology, physiological factors, and social influences. Additional topics include research methods, biological and environmental impacts, development, sensation and perception, consciousness, intelligence and stress. This course directs the student to an insightful understanding of the complexities of human relationships in personal, social, and vocational settings.

101-121Payroll Accounting3The learner will make the necessary payroll calculations and record keeping, including social security taxes, income tax withholdings, and other deductions. They will also maintain employee earnings records, record journal entries and generate payroll reports. A comprehensive payroll project is required.

102-112Principles of Management3This course explores the four key managerial functions: planning, organizing, leading, and controlling. Learners gain personal insights through assessments and feedback, while learning to apply theoretical concepts to their potential managerial practices. The course emphasizes global applicability, preparing learners for diverse leadership roles.

116-193Human Resources, Intro3In this course, students will examine the role of human resources and goals of human resource management in today's organizations. Students will learn and apply skills related to the various functions within human resources management including equal employment opportunity and diversity, recruitment and selection, compensation and benefits, performance management, and labor relations. Student will explore the importance and impact of these human resource functions on the overall strategy of organizations.

TOTAL CREDITS:28 

Fourth Semester

Course #Course TitleCreditsPrerequisites/Comments

106-100Web Technologies 11Weeks 1-4, Spring onlyThis course provides students with a basic understanding of how different types of web tools are used in business. Social and business web tools will be explored.

106-102Web Technologies 21Weeks 5-8, Spring only | 106-100 or concurrentThis course introduces various tools used to create, design, and update web pages.

106-112Admin Prof Career Planning1Weeks 5-8, Spring only | 106-111In this course, you will develop a career and professional development plan. As part of this process you will examine technical and soft skills, explore professional development resources and opportunities, set goals, and write action plans.

106-155Job Search-Bus Support Prof 21Weeks 1-5, Spring only | 106-152This course is second in a series of two that looks at the job search. In this course you will prepare a portfolio for employment, examine your online presence, explore job offer techniques and factors that contribute to new job success.

106-156Records Management1Weeks 9-12, Spring onlyIn this course you will explore records management, examine systems and guidelines that are in place that oversee records management programs and examine specific procedures used in the management of physical and electronic records.

106-168Bus Support Prof Internship 21Spring only | 106-207During this course students will put into practice, at a business site, knowledge and skills learned from courses in the associate degree program. This supervised internship allows students to experience a job situation that is related to the associate degree program and business support professional careers such as administrative professional and executive assistant.

106-176Google Tools1Weeks 9-12, Spring onlyIn this course students will explore various Google tools and how they are used in business.

106-177Apps for Productivity1Weeks 5-8, Spring onlyThis course provides students with an understanding of how business apps can increase productivity and efficiencies within the business support profession. Students will use productivity apps to complete business-related tasks and scenarios used in an office setting.

106-180Admin Prof Capstone1Weeks 3-16, Spring only | Program student; 102-109 and (102-188 and 106-169 and (106-100 and 106-102 and 106-107 and 106-116 and 106-156 and 106-167 and 106-176 and 106-178 and 106-179 or concurrent)In this course students will apply concepts and skills learned in various program courses to complete tasks and scenarios related to actual business situations.

106-208Web Tech & Productivity Tools3Spring only | 106-203This course provides learners with a foundational understanding of various web tools and their applications in business. Learners explore social and business web tools, along with essential tools used to create, design, and update web pages. The course also introduces AI-powered solutions and productivity apps that enhance efficiency and effectiveness in the business support profession, allowing learners to automate tasks and apply these tools to simulated business-related scenarios common in office environments.

106-209Career Capstone Office Prof3Spring only | 106-203This final course prepares learners for careers as business support professionals. They will create an AI-enhanced employment portfolio, assess their online presence, explore job offer strategies, and develop career plans. Learners will refine technical and soft skills, set goals, and improve office skills such as budgeting, travel planning, and meeting minutes using AI tools to boost efficiency.

106-210Technology-Driven Records Mgmt3Spring only | 106-203In this course, learners will explore records management by examining the systems, guidelines, and procedures used for managing both physical and electronic records. Learners incorporate AI tools to streamline record-keeping processes and improve data management efficiency. Learners will also enhance their problem-solving abilities using AI-powered solutions, problem-solving models, research, and technology.

801-196Oral/Interpersonal Comm3Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.

801-197Technical Reporting3801-136 or 801-219Prepares and presents oral and written technical reports. Types of reports may include lab and field reports, proposals, technical letters and memos, technical research reports, and case studies. Designed as an advanced communication course for students who have completed at least the prerequisite introductory writing course with a grade of "D-".

804-134Mathematical Reasoning3All college students, regardless of their college major, need to be able to make reasonable decisions about fiscal, environmental, and health issues that require quantitative reasoning skills. An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course may be used as the first of a two part sequence that ends with Quantitative Reasoning as the capstone general education math requirement.

804-189Introductory Statistics3Students taking this course will learn to display data with graphs, describe distributions with numbers, perform correlation and regression analyses, and design experiments. They will use probability and distributions to make predictions, estimate parameters, and test hypotheses. They will learn to draw inferences about relationships including ANOVA.

TOTAL CREDITS:27