Program Requirements

First Semester

Course #Course TitleCreditsPrerequisites/Comments

103-102Microsoft Office Suite2Fall only, Weeks 1-8The goal of this course is to provide an introduction to Microsoft Office Suite and how it is used in academic, personal, and business environments. The students will become familiar with the Office user interface and use it as they work with Word, PowerPoint, Excel, and Outlook. Navigate the Office interface by using tabs, ribbons, and groups.

106-113Customer Service Foundations1Fall only, Weeks 1-4In this course, you will explain customer service, assess factors that impact customer service, and examine components of the customer service environment. This course is the first in a series of three courses that provides you with an opportunity to develop customer service skills.

106-114Customer Communic Techniques1Fall only, Weeks 5-8This course is the second in a series that provides you with the opportunity to develop customer service skills. In this course you will examine the relationship that exists between communication skills and quality customer service.

106-115Customer Care Strategies1Fall only, Weeks 9-12This course is the third and final course in a series that provides you with the opportunity to develop valuable customer service skills. In this course you will gain strategies for working with a diverse customer base, challenging customers, and service recovery.

106-152Job Search-Bus Support Prof 11Fall only, Weeks 9-12This course is the first in a series that explores a broad range of job search techniques including exploring various business support professional careers, researching opportunities, compiling appropriate information for job applications, creating cover letters and resumes, and preparing for interviews. This course promotes overall understanding of the job search process.

106-172Microsoft Outlook1Fall only, Weeks 9-12In this course students will utilize Microsoft Outlook to communicate by email, schedule appointments, and manage contact lists, tasks, and notes. Students will apply software features to the successful completion of business-related projects and scenarios.

106-150Office Procedures 11Fall only, Weeks 13-16This course is the first in a series that provides students with the opportunity to develop the general office skills used by business support professionals. Students will develop phone skills, learn how to process mail, handle records, and perform basic bookkeeping tasks.

101-105Accounting, Intro to3This is an introductory course designed to introduce the learner to the basic accounting language and concepts of business entities. Skills such as, analyzing business transactions, applying fundamental accounting concepts, identifying accounting control procedures, and evaluating financial statements will be developed. This course is intended for the non-accounting major.

809-198Intro to Psychology3This introductory course in psychology is a survey of the multiple aspects of human behavior. It involves a survey of the theoretical foundations of human functioning in such areas as learning, motivation, emotions, personality, deviance and pathology, physiological factors, and social influences. Additional topics include research methods, biological and environmental impacts, development, sensation and perception, consciousness, intelligence and stress. This course directs the student to an insightful understanding of the complexities of human relationships in personal, social, and vocational settings.

TOTAL CREDITS:14 

Second Semester

Course #Course TitleCreditsPrerequisites/Comments

102-109Business Analytics3103-170 or 103-102Students will utilize common business software to analyze datasets present in typical business management situations, translate the analysis into business recommendations that will improve business performance, and effectively create and present analysis recommendations to decision-makers.

106-122Document Processing1Spring only, Weeks 1-4 | 103-102This course provides students with opportunities to learn how to use advanced word processing applications. Students will use advanced word-processing features to create forms, templates, long documents, merged documents, and tables.

106-128Found in Business Writing1Weeks 5-8This course practices business writing. The emphasis is on modern structure, style, vocabulary, grammar, and logical organizational patterns.

106-129Traditional Business Writing1Weeks 9-12 | 106-128 or concurrentThis course applies principles of ethical and effective communication along with planning, organizing, composing, and revising business letters, memos, and written documents for a variety of business situations.

106-130Managerial Bus Writing1Weeks 13-16 | 106-129 or concurrentThis course expands ethical and effective communication to deliver professional-level communications including comprehensive reports, business proposals, data packets, employment communication, and written documents for C-Suite leadership.

106-135Bus Support Prof. Internship 11Spring only, Weeks 9-16 | 106-122 and 106-130 and 106-172 or concurrentStudents will work closely with business professionals to develop career skills. The process will encourage professionalism and provide an opportunity for development of positive work habits. This supervised internship allows students to experience a job situation related to the diploma degree program and business support careers such as receptionist and office assistant.

106-139Business Presentations1Spring only, Weeks 1-4 | 103-102This course provides students with an opportunity to learn and apply the skills needed to design and deliver professional business presentations.

106-160Office Procedures 21Spring only, Weeks 5-8This course is the second in a series that provides students with the opportunity to develop the general office skills used by business support professionals. Students will develop skills related to financial reports and procedures, office inventory, and research.

809-103Think Critically & Creatively3This course provides instruction in the vital, realistic, and practical methods of thinking which are in high demand in all occupations of substance today. Decision making, problem solving, detailed analysis of ideas, troubleshooting, argumentation, persuasion, creativity, setting goals and objectives, and more are considered in depth as the student applies specific thinking strategies and tools to situations in a wide variety of workplace, personal, academic, and cultural situations. Classroom instruction is demonstration, discussion, project and teamwork based. Assignments range from the short and simple to the detailed and complex. Reality and practicality are the focuses all through the course. These skills are in high demand by employers. Having this course in your background can significantly enhance your appeal as an employee. It certainly will make you a more adept and confident person.

101-149Intro to QuickBooks2This is a computerized accounting course where the student is expected to have a basic understanding of the accounting fundamentals to be applied to the QuickBooks bookkeeping system. The learner will post transactions within the system including receipting for cash sales and sales on account as well as purchasing on account and with cash. The learner will also perform the bank reconciliations and financial statement preparation with the QuickBooks system.

TOTAL CREDITS:15