| 150-135 | Become an OS Power User | 1 | 1st 8 Weeks | 150-131 and 150-133 In this course, participants will learn how to use Windows and Linux, two major operating systems that are core components of IT infrastructures. Through a combination of video lectures, demonstrations, and hands-on practice, students will become familiar with the main components of an operating system and how to perform critical tasks like managing software, managing users, and configuring hardware. People who complete this course will be able to do the following: Navigate the Windows and Linux file systems using a graphical user interface and a command line interpreter; Set up users, groups, and permissions for account access; Install, configure, and remove software on the Windows and Linux operating systems; Configure disk partitions and file systems; Understand how system processes work and how to manage them; Work with system logs and remote connection tools; Utilize their knowledge of operating systems to troubleshoot common issues in an IT support specialist role.
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| Course #: | 150-135 |
| Title: | Become an OS Power User |
| Credits: | 1 |
| Prerequisites/Comments: | 1st 8 Weeks | 150-131 and 150-133 In this course, participants will learn how to use Windows and Linux, two major operating systems that are core components of IT infrastructures. Through a combination of video lectures, demonstrations, and hands-on practice, students will become familiar with the main components of an operating system and how to perform critical tasks like managing software, managing users, and configuring hardware. People who complete this course will be able to do the following: Navigate the Windows and Linux file systems using a graphical user interface and a command line interpreter; Set up users, groups, and permissions for account access; Install, configure, and remove software on the Windows and Linux operating systems; Configure disk partitions and file systems; Understand how system processes work and how to manage them; Work with system logs and remote connection tools; Utilize their knowledge of operating systems to troubleshoot common issues in an IT support specialist role.
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| 150-137 | System Admin/IT Infrastructure | 1 | 2nd 8 Weeks | (150-131 and 150-133) and 150-135 or concurrent This course will transition learners from working on one computer at a time to working with a whole fleet of computers. Systems administration is the field of IT that’s responsible for maintaining reliable computer systems in multi-user environments. In this course, participants will learn about the infrastructure services that keep all organizations, big and small, up and running. Topics include how to manage and configure servers, and how to use industry tools to manage computers, user information, and user productivity. Finally, the course will explain how to recover an organization’s IT infrastructure in the event of a disaster. People who complete this course will be able to do the following: Utilize best practices for choosing hardware, vendors, and services for an organization; Understand the most common infrastructure services that keep an organization running, how they work, and how to manage infrastructure servers; Manage an organization’s computers and users using the Active Directory and OpenLDAP directory services; Choose and manage the tools that an organization will use; Back up an organization’s data and recover IT infrastructure in the event of a disaster; Utilize systems administration knowledge to plan and improve processes for IT environments.
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| Course #: | 150-137 |
| Title: | System Admin/IT Infrastructure |
| Credits: | 1 |
| Prerequisites/Comments: | 2nd 8 Weeks | (150-131 and 150-133) and 150-135 or concurrent This course will transition learners from working on one computer at a time to working with a whole fleet of computers. Systems administration is the field of IT that’s responsible for maintaining reliable computer systems in multi-user environments. In this course, participants will learn about the infrastructure services that keep all organizations, big and small, up and running. Topics include how to manage and configure servers, and how to use industry tools to manage computers, user information, and user productivity. Finally, the course will explain how to recover an organization’s IT infrastructure in the event of a disaster. People who complete this course will be able to do the following: Utilize best practices for choosing hardware, vendors, and services for an organization; Understand the most common infrastructure services that keep an organization running, how they work, and how to manage infrastructure servers; Manage an organization’s computers and users using the Active Directory and OpenLDAP directory services; Choose and manage the tools that an organization will use; Back up an organization’s data and recover IT infrastructure in the event of a disaster; Utilize systems administration knowledge to plan and improve processes for IT environments.
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| 150-139 | IT Security: Digital Defense | 1 | 2nd 8 Weeks | 150-131 and 150-133 and (150-135 and 150-137 or concurrent) This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up, and then discusses encryption algorithms and how they’re used to safeguard data. From there, the course dives into the “three A’s of information security”—authentication, authorization, and accounting. It also covers network security solutions, ranging from firewalls to Wi-Fi encryption options. The course then pulls the subject matter together with a look at how all of those elements can be incorporated into a multilayered, in-depth security architecture. It concludes with recommendations on how to foster a culture of security within a team or an entire organization. People who complete this course will understand the following: How various encryption algorithms and techniques work, and their benefits and limitations; Various authentication systems and types; The difference between authentication and authorization. At the end of this course, learners will be able to do the following: Evaluate potential risks and recommend ways to reduce risk; Make recommendations about how best to secure a network; Help others to understand security concepts and protect themselves. |
| Course #: | 150-139 |
| Title: | IT Security: Digital Defense |
| Credits: | 1 |
| Prerequisites/Comments: | 2nd 8 Weeks | 150-131 and 150-133 and (150-135 and 150-137 or concurrent) This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up, and then discusses encryption algorithms and how they’re used to safeguard data. From there, the course dives into the “three A’s of information security”—authentication, authorization, and accounting. It also covers network security solutions, ranging from firewalls to Wi-Fi encryption options. The course then pulls the subject matter together with a look at how all of those elements can be incorporated into a multilayered, in-depth security architecture. It concludes with recommendations on how to foster a culture of security within a team or an entire organization. People who complete this course will understand the following: How various encryption algorithms and techniques work, and their benefits and limitations; Various authentication systems and types; The difference between authentication and authorization. At the end of this course, learners will be able to do the following: Evaluate potential risks and recommend ways to reduce risk; Make recommendations about how best to secure a network; Help others to understand security concepts and protect themselves. |
| 150-143 | IT Essentials | 3 | This course addresses the fundamentals of personal computer (PC) workstations hardware systems and the integration of operating systems used by business and industry into those systems. Course topics include: integration, configuration, troubleshooting, and documentation of PC subsystems including motherboard architecture, form factors, power supplies, IDE devices and removable storage, system memory, multimedia devices, I/O devices, BIOS and boot process, and video/display fundamentals, Additionally, the integration, configuration, troubleshooting, and documentation of commonly used (current and legacy) operating systems, as they relate to system hardware, is explored. |
| Course #: | 150-143 |
| Title: | IT Essentials |
| Credits: | 3 |
| Prerequisites/Comments: | This course addresses the fundamentals of personal computer (PC) workstations hardware systems and the integration of operating systems used by business and industry into those systems. Course topics include: integration, configuration, troubleshooting, and documentation of PC subsystems including motherboard architecture, form factors, power supplies, IDE devices and removable storage, system memory, multimedia devices, I/O devices, BIOS and boot process, and video/display fundamentals, Additionally, the integration, configuration, troubleshooting, and documentation of commonly used (current and legacy) operating systems, as they relate to system hardware, is explored. |
| 150-150 | CCNA 1: Intro to Networks | 3 | This is the first of three courses that are aligned to the CCNA Certification Exam. It introduces the architecture, structure, functions, components, and models of the Internet and other computer networks. The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for the following CCNA courses. By the end of this course, learners will be able to build simple local area networks (LAN), perform basic configurations for routers and switches, and implement IP addressing schemes. |
| Course #: | 150-150 |
| Title: | CCNA 1: Intro to Networks |
| Credits: | 3 |
| Prerequisites/Comments: | This is the first of three courses that are aligned to the CCNA Certification Exam. It introduces the architecture, structure, functions, components, and models of the Internet and other computer networks. The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for the following CCNA courses. By the end of this course, learners will be able to build simple local area networks (LAN), perform basic configurations for routers and switches, and implement IP addressing schemes. |
| 154-112 | IT Service Management | 2 | This course will introduce the learner to best practices for IT service management with focus on customer communication, supporting IT environments, communication between different departments in an enterprise environment, and proper documentation techniques. |
| Course #: | 154-112 |
| Title: | IT Service Management |
| Credits: | 2 |
| Prerequisites/Comments: | This course will introduce the learner to best practices for IT service management with focus on customer communication, supporting IT environments, communication between different departments in an enterprise environment, and proper documentation techniques. |
| 154-113 | Documentation | 1 | Provides instruction to IT Service Desk Technician Documentation skills. Students perform communication and documentation skills related to incorporating information sources, writing procedures, maintaining a knowledge base, preparing reports, presenting oral reports, and developing ticketing skills. |
| Course #: | 154-113 |
| Title: | Documentation |
| Credits: | 1 |
| Prerequisites/Comments: | Provides instruction to IT Service Desk Technician Documentation skills. Students perform communication and documentation skills related to incorporating information sources, writing procedures, maintaining a knowledge base, preparing reports, presenting oral reports, and developing ticketing skills. |
| 154-114 | Professional Skills | 1 | Provides instruction to IT Service Desk Technician professional skills. Students will develop customer service skills, manage difficult customers, develop professional business skills, work with teams, minimize effects of stressful situations, develop time management skills. |
| Course #: | 154-114 |
| Title: | Professional Skills |
| Credits: | 1 |
| Prerequisites/Comments: | Provides instruction to IT Service Desk Technician professional skills. Students will develop customer service skills, manage difficult customers, develop professional business skills, work with teams, minimize effects of stressful situations, develop time management skills. |