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Series

Conversation Competence @ Work

Home  //  Workforce Solutions & Continuing Education  //  Conversation Competence @ Work

This series empowers employees to confidently navigate tough workplace conversations by providing practical strategies and AI-based practice. Participants will learn to manage their emotions, build trust, and foster open, productive dialogue. Through peer feedback and coaching, they will gain the skills necessary to handle challenging discussions effectively, turning them into opportunities for growth and collaboration.

 

This series includes the following courses:

1. Workplace Communication StylesWith a focus on self-awareness, attendees will identify their workplace communication style under stress and reflect on how it impacts their ability to maneuver high-stakes or risky conversations.

2. Leading with Purpose & ClarityWith a focus on aligning communication goals and decision-making, attendees will clarify their true intentions and goals in a conversation, ensuring alignment with their leadership role and the team's needs.

3. Reframing Workplace DiscussionsWith a focus on recognizing negative assumptions and stories they tell themselves; attendees will learn to reframe those assumptions and stories to support productive opportunities for collaboration.

4. Communication BreakdownWith a focus on early detection of issues, attendees will develop the ability to observe and diagnose when a conversation is heading in an ineffective direction and learn how to intervene to restore productive discussion.

5. Safe Workplace ConversationsWith a focus on creating a safe environment for open dialogue, this course emphasizes the importance of helping people feel comfortable speaking up. Participants will learn practical techniques to foster honest, productive conversations in any workplace situation.

6. Communicating with ConvictionWith a focus on balancing assertiveness and respect, attendees will demonstrate how to state their opinions clearly and persuasively while maintaining their ability to listen to others' perspectives with empathy.

7. Conversations That Get ResultsWith a focus on ensuring conversations lead to decisions and action, attendees will learn to turn conversations into clear action steps, so decisions are made, accountability is established, and there is follow-through on agreed-upon actions.

Just the Facts

CEUs
2.1

Length
21 hours of instruction divided into 7 three-hour classes

Delivery Method
In-person or online

Designed For
All employees

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Conversation Competence @ Work

January 30 – March 13  |  8:30 – 11:25 a.m.
EC Business Education Center

The course emphasizes the power of clear, intentional workplace dialogue in driving results and strengthening relationships. Participants will understand and manage their emotions, build trust with others,…

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We will never share or sell your information outside of CVTC. We may, on occasion, contact you regarding relevant services, events, and materials. You may opt out at any time. View our privacy policy to understand how we collect and use your information.

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