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Apprenticeship Requirements

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Apprenticeship Requirements

IT - Service Desk

Apprenticeship 50-154-1

www.cvtc.edu
1-800-547-2882

Effective: August 2025

First Semester
Course # Course Title Credits Prerequisites/Comments
154-701 Research and Troubleshooting 2   Provides instruction to IT Service Desk Technician Research and Troubleshooting skills. Apprentices perform research and troubleshooting skills, investigate Service Desk operations, create a support utility kit, correct information and mistakes.
Course #: 154-701
Title: Research and Troubleshooting
Credits: 2
Prerequisites/Comments:   Provides instruction to IT Service Desk Technician Research and Troubleshooting skills. Apprentices perform research and troubleshooting skills, investigate Service Desk operations, create a support utility kit, correct information and mistakes.
154-702 Documentation 1   Provides instruction to IT Service Desk Technician Documentation skills. Apprentices perform communication and documentation skills related to incorporating information sources, writing procedures, maintaining a knowledge base, preparing reports, presenting oral reports, and developing ticketing skills.
Course #: 154-702
Title: Documentation
Credits: 1
Prerequisites/Comments:   Provides instruction to IT Service Desk Technician Documentation skills. Apprentices perform communication and documentation skills related to incorporating information sources, writing procedures, maintaining a knowledge base, preparing reports, presenting oral reports, and developing ticketing skills.
154-703 Professional Skills 1   Provides instruction to IT Service Desk Technician Professional skills. Apprentices perform research and troubleshooting skills, investigate Service Desk operations, create a support utility kit, correct information and mistakes.
Course #: 154-703
Title: Professional Skills
Credits: 1
Prerequisites/Comments:   Provides instruction to IT Service Desk Technician Professional skills. Apprentices perform research and troubleshooting skills, investigate Service Desk operations, create a support utility kit, correct information and mistakes.
  Total Credits: 4  
Total Credits: 4

Course Title

###-### | # Credits

Course Description

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Minimum Program Credits Required: 4

2.0 Minimum Program Cumulative GPA Required for Graduation
If a student does not enroll in any courses at CVTC for two or more consecutive semesters, the student will be required to reapply with Admissions. Students must abide by any changes in admission requirements and degree requirements.

Updated: 6/1/2023 8:40 a.m.  |  Printed: 7/31/2025 8:26 a.m.

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