Just the Facts
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IT - Desktop Support Technician
- 26 Credit Technical Diploma
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Program Length
- One Year
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Delivery Method
- Face-to-Face
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Career Cluster
- Information & Digital Technology
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Program Location
- Eau Claire
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Start Months
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January
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Financial Aid Eligible
Estimated Program Cost
Learn more about the cost of attendance.
- Term 1
- $ 2,353
- Term 2
- $ 2,365
- Materials
- $ 244
- Books
- $ 350
- Estimated Total
- $5,312
IT - Desktop Support Technician Overview
Are you ready to step into the exciting world of information technology? Our IT-Desktop Support program is your ticket to becoming the go-to expert for resolving software, hardware, and network challenges. During this one-year program, you will build a strong technical foundation while also developing the interpersonal skills necessary to collaborate effectively with internal and external customers.
This program is your pathway to becoming a skilled problem solver, ready to embrace and conquer challenges in a dynamic and fast-paced IT environment.
The IT Desktop Support Technician program will teach you how to:
- Install hardware and software
- Configure and troubleshoot operating systems and hardware
- Understand basic network concepts
- Support new technologies
- Repair workstations
- Perform upgrades
Earn credit for prior learning!
Do you have previous educational or work experience in the field? You could be eligible to receive credit for prior learning
Career Opportunities
- Help Desk Specialist
- IT Support Technician
- Support Professional
- IT Specialist
- IT Technician
Graduate Outcomes
CVTC graduates are ready for the workforce. Each year, we send our graduates the Graduate Follow-Up Survey asking several questions related to employment. Here are the program outcomes and job data.
$49K* yearly salary
IT - Desktop Support Technician professionals make an average starting salary of $48,872.
41 regional jobs
There are 41 job openings in the CVTC district for the IT - Desktop Support Technician industry.
* This wage is not specific to CVTC graduates. Wage estimates are based on entry-level positions and are gathered from Lightcast which is an economic modeling software that blends historical and projected industry and occupation trends within CVTC's 11-county district. Wage estimates are based on Occupational Employment Statistics and the American Community Survey. ↩
Transfer Credits to Other Institutions
Should you choose to continue your education after you leave CVTC, we have agreements in place with several institutions to ensure an easy transfer.
Program Courses
These are a few of the courses you will take in this program. Courses and the recommended sequence change from year to year; once you are enrolled in a program at CVTC you will be given a recommended course sequence that outlines what courses you should take and the order in which to take them.
You may search for available courses. If you are ever unsure of what courses to take, talk to your academic advisor. If you are looking for course information for previous years, check out our past catalogs.
Here are a few of the courses you can take in the IT - Desktop Support Technician program.
Sample Courses
IT - Fundamentals
Students learn fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, live online chat, and resolving help inquiries.
IT Security - Defense Digital
This course teaches students to identify and manage threats and attacks to computers and networks.
Become an OS Power User
This course introduces students how to maintain and troubleshoot operating system.
Request More Information
Please provide your contact information and an Admissions Advisor will get back to you ASAP with more information about this program.
We will never share or sell your information outside of CVTC. We may, on occasion, contact you regarding relevant services, events, and materials. You may opt out at any time. View our privacy policy to understand how we collect and use your information.
Your future is waiting…
Are you ready to get started?
Student Learning Outcomes
A Student Learning Outcome refers to the specific skills, knowledge, or abilities that students are expected to demonstrate upon successful completion of an academic program or degree.
Students will:
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
Additional Admissions Resources
Admission Requirements
Each program requires specific requirements a student must meet to be considered for admissions to this program.
Advising Tips
We have compiled helpful tips and general information for students in this program.