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Technical Diploma

IT - Desktop Support Technician

IT - Desktop Support Technician Overview

Are you ready to step into the exciting world of information technology? Our IT-Desktop Support program is your ticket to becoming the go-to expert for resolving software, hardware, and network challenges. During this one-year program, you will build a strong technical foundation while also developing the interpersonal skills necessary to collaborate effectively with internal and external customers.

This program is your pathway to becoming a skilled problem solver, ready to embrace and conquer challenges in a dynamic and fast-paced IT environment.

The IT Desktop Support Technician program will teach you how to:  

  • Install hardware and software
  • Configure and troubleshoot operating systems and hardware
  • Understand basic network concepts
  • Support new technologies
  • Repair workstations
  • Perform upgrades


Earn credit for prior learning! Do you have previous educational or work experience in the field? You could be eligible to receive credit for prior learning.

Just the Facts

IT - Desktop Support Technician
26 Credit Technical Diploma

Program Length
One Year

Delivery Method

Program Location
Eau Claire

Start Months
(Starts January 2025)

(Starts January 2025)

Estimated Program Cost 

Learn more about the cost of attendance.

Term 1



Term 2



 What are estimated program costs? Estimated Total: $4,593

Program Courses Admission Information I'm Ready to Apply

Career Opportunities

Help Desk Specialist

IT Support Technician

Support Professional

IT Specialist

IT Technician

Program Outcomes

CVTC graduates are ready for the workforce. Each year, we send our graduates the Graduate Follow-Up Survey asking several questions related to employment. Here are the program outcomes and job data.


Yearly Salary

IT - Desktop Support Technician professionals make an average starting salary of $45,572.


Regional Jobs

There are 52 job openings in the CVTC district for the IT - Desktop Support Technician industry.

* This wage is not specific to CVTC graduates. Wage estimates are based on entry-level positions and are gathered from Lightcast which is an economic modeling software that blends historical and projected industry and occupation trends within CVTC's 11-county district. Wage estimates are based on Occupational Employment Statistics and the American Community Survey.


Credits to Other Institutions

Should you choose to continue your education after you leave CVTC, we have agreements in place with several institutions to ensure an easy transfer.

View Transfer Options

Program Courses

These are a few of the courses you will take in this program. Courses and the recommended sequence change from year to year; once you are enrolled in a program at CVTC you will be given a recommended course sequence that outlines what courses you should take and the order in which to take them.

You may search for available courses. If you are ever unsure of what courses to take, talk to your academic advisor. If you are looking for course information for previous years, check out our past catalogs.

Here are a few of the courses you can take in the IT - Desktop Support Technician program.

Sample Courses

IT - Fundamentals
Students learn fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, live online chat, and resolving help inquiries.

IT Security - Defense Digital
This course teaches students to identify and manage threats and attacks to computers and networks.

Become an OS Power User
This course introduces students how to maintain and troubleshoot operating system.

View Full Course List

Request More Information

Please provide your contact information and an Admissions Advisor will get back to you ASAP with more information about this program.

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Your future is waiting…Are you ready to get started?

Apply Now

Related Programs & Certificates

Whether you're looking to continue your learning to another program or to gain continuing education credit, CVTC offers a variety of learning opportunities for students.

Degrees & Diplomas

IT - Cybersecurity Analyst, Advanced Technical Certificate

IT - Network Specialist, Associate Degree

IT - Software Development Specialist, Technical Diploma

Continue Your Learning

CVTC can help you achieve your learning goals whether you are looking to advance your career or enrich your personal life.

// Explore Continuing Ed Opportunities

  Unsure of which program you'd like to go into? Learn more about our Career Assessment to help narrow down your options.

Additional Admissions Resources

Admission Requirements

Each program requires specific requirements a student must meet to be considered for admissions to this program.

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Advising Tips

We have compiled helpful tips and general information for students in this program.

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