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Certificate Requirements

Certificate Requirements

Customer Service Representative

Certificate  |  TC-106-6

www.cvtc.edu
1-800-547-2882

Effective: August 2024

First Semester

Course #Course TitleCreditsPrerequisites/Comments

103-102Microsoft Office Suite2The goal of this course is to provide an introduction to Microsoft Office Suite and how it is used in academic, personal, and business environments. The students will become familiar with the Office user interface and use it as they work with Word, PowerPoint, Excel, and Outlook. Navigate the Office interface by using tabs, ribbons, and groups.

106-113Customer Service Foundations1Fall only, Weeks 1-4In this course, you will explain customer service, assess factors that impact customer service, and examine components of the customer service environment. This course is the first in a series of three courses that provides you with an opportunity to develop customer service skills.

106-114Customer Communic Techniques1Fall only, Weeks 5-8This course is the second in a series that provides you with the opportunity to develop customer service skills. In this course you will examine the relationship that exists between communication skills and quality customer service.

106-115Customer Care Strategies1Fall only, Weeks 9-12This course is the third and final course in a series that provides you with the opportunity to develop valuable customer service skills. In this course you will gain strategies for working with a diverse customer base, challenging customers, and service recovery.

106-128Found in Business Writing1Weeks 5-8This course practices business writing. The emphasis is on modern structure, style, vocabulary, grammar, and logical organizational patterns.

106-129Traditional Business Writing1Weeks 9-12 | 106-128 or concurrentThis course applies principles of ethical and effective communication along with planning, organizing, composing, and revising business letters, memos, and written documents for a variety of business situations.

106-130Managerial Bus Writing1Weeks 13-16 | 106-129 or concurrentThis course expands ethical and effective communication to deliver professional-level communications including comprehensive reports, business proposals, data packets, employment communication, and written documents for C-Suite leadership.

106-150Office Procedures 11Fall only, Weeks 13-16This course is the first in a series that provides students with the opportunity to develop the general office skills used by business support professionals. Students will develop phone skills, learn how to process mail, handle records, and perform basic bookkeeping tasks.

TOTAL CREDITS:9 

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Course Title

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Course Description

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Total Credits Required: 9

2.0 Minimum Certificate GPA Required for Completion

Updated: 5/13/2021 2:48 p.m.  |  Printed: 5/29/2024 2:55 a.m.

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